Refund policy
Return & Refund Policy – Gluten Free On The Go
Last updated: July 2026
Digital Products — No Returns All products sold by Gluten Free On The Go are digital downloads. Due to the nature of digital goods, we are unable to accept returns or offer refunds once a file has been accessed or downloaded.
Exceptions We will consider a refund or replacement in the following circumstances:
- You were charged more than once for the same product
- Your download link was faulty and we were unable to resolve the issue within a reasonable timeframe
- You received the wrong product
How to Request Support If you experience any of the above issues, please contact us within 14 days of purchase at: 📧 info@glutenfreeonthego.store
Please include your order number and a description of the issue and we will respond within 1–2 business days.
Free Resources Our free lead magnet products are provided at no charge and are not eligible for any refund request.
Consumer Rights Nothing in this policy affects your statutory rights under UK consumer law.